FAQs

Welcome to FAQs! Here, you'll find answers to our most frequently asked questions. If you need further assistance, feel free to contact us via email.

Placing an Order

  • How do I place an order?
  • How can I find out more information on a product?
  • How do I know if an item is in stock?
  • When will I get an invoice?
  • How can I contact your sales team?
  • What guarantees do you offer on your products?
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    Delivery

    • I've placed an order but I haven't received a dispatch email yet
    • I've only received part of my order
    • I've received a dispatch email but I've still not received my order
    • I've been given a delivery date/time of today and it's running late

    Payments & Promos
    Returns & Refunds
    • Returning Unwanted Items
      • Returns Address
      • Optional Collection Service + Charges
      • Exchanges
    • Damaged & Faulty Items
      General
    • Do you have a showroom?
    • How do I register a guarantee?
    • I want to give feedback
    • How can I become a supplier?
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